Frequently Asked Questions

Our pricing is tailored to your project’s needs. Whether it’s Web Design, Software Development, Marketing, Hosting, or IT Support, we’ll discuss the details and provide a custom quote during a consultation. Reach out to get started!

To get started with our services, simply fill out the contact form on our website. Our team will quickly reach out to you, ready to tailor our offerings to your needs and help you take the first exciting step towards achieving your goals.

Yes, we offer custom-tailored solutions designed to meet your unique needs. Our team works closely with you to understand your requirements and create a personalised approach that ensures the best possible results for your business.

The timeline for designing a website depends on your project’s specific needs and complexity. Factors such as design, functionality, and the number of pages all play a role. We’ll work closely with you to understand your goals and provide a realistic timeline based on the scope of your project. Each website is unique, so we ensure our approach is tailored to your vision.

To get started, we’ll need some basic details about your project, such as your goals, target audience, and any specific features or functionality you’re considering. If you're not sure about everything upfront, that's perfectly fine — you can provide more information as the project progresses. We're here to guide you through the process and ensure everything aligns with your vision.

Yes, all our websites are fully responsive, ensuring they work seamlessly on any device. If your audience is more likely to access your site via mobile, we’ll take a "mobile-first" approach to prioritise the mobile experience and ensure optimal performance across all screen sizes.

We prioritise software security and reliability through regular vulnerability assessments, secure coding practices, and comprehensive testing. Our team implements encryption, multi-factor authentication, and routine updates to protect against threats. We ensure high availability with robust backup and disaster recovery solutions, keeping your systems secure and reliable at all times.

The timeline for developing custom software depends on the project’s complexity and requirements. Typically, it takes between 2 to 6 months for a standard application. However, more complex solutions may require additional time for planning, development, and testing. We work closely with clients to ensure timely delivery without compromising quality.

Yes, we offer comprehensive post-launch support to ensure your software runs smoothly. This includes bug fixes, performance monitoring, updates, and user support. Our team is available to address any issues and implement improvements, ensuring your application continues to meet evolving business needs and stays secure and up-to-date.

The ideal digital marketing channels for your business depend on your target audience and objectives. We assess factors like your industry, customer demographics, and goals to recommend the best mix. Common channels include SEO, social media, email marketing, paid ads, and content marketing, each tailored to maximise your reach and conversions.

The time to see results from digital marketing varies depending on the strategy and channels used. SEO typically takes 3-6 months for noticeable improvements, while paid ads and social media campaigns can show quicker results, often within weeks. We continually optimise campaigns to ensure long-term success and sustained growth.

We track and report campaign performance using analytics tools like Google Analytics, social media insights, and advertising platforms. We focus on key metrics such as website traffic, conversions, and ROI. Additionally, we create personalised reports tailored to your business, which we send regularly to keep you informed and optimise your strategy.

Our fully-managed hosting includes server setup, maintenance, security monitoring, software updates, and performance optimisation. We handle all technical aspects, ensuring your website runs smoothly and securely. Additionally, we provide 24/7 support, so you can focus on your business without worrying about server management or downtime.

We ensure your hosting remains secure and fast through regular security updates, firewalls, SSL certificates, and malware scanning. For speed, we optimise server performance, utilise content delivery networks (CDNs), and implement caching techniques. Our proactive monitoring and quick issue resolution guarantee your website stays secure, fast, and always available.

Yes, we offer regular, automated backups for your hosted data to ensure it’s safe and recoverable. These backups are stored securely and can be restored if needed. Please note that this service is available for an additional fee, ensuring you receive enhanced protection for your valuable data.

We offer a wide range of IT support services, including cyber security to protect against online threats, expert consultancy to optimise your IT strategy, network setup for smooth connectivity, and general IT support to resolve everyday technical issues. Our team ensures your systems are secure, efficient, and well-maintained at all times.

We aim to respond to all IT support requests within 1 hour during business hours. For urgent issues, we provide priority support to minimise downtime. Our team is committed to resolving your concerns quickly and efficiently, ensuring minimal disruption to your business operations.

Yes, we offer support for both hardware and software. Our team can assist with troubleshooting, repairs, and upgrades for hardware, as well as resolving software issues, installations, and updates. Whether it's a technical glitch or system optimisation, we're here to ensure your IT infrastructure runs smoothly.